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Contact Us

2048 Rose Lane
Pacific, MO 63069
Ph: (636) 257-2322
Fax: (636) 257-2928
Email: olivia@redbonegames.com

Frequently Asked Questions

When will my credit/debit card be charged?
Your credit/debit card will not be charged immediately. After freight has been calculated, Redbone will finish processing your order by charging your credit/debit card.

Can I arrange my own freight?
Redbone is happy to ship items using customers UPS account numbers. If you’re located outside North America, we allow but do not recommend for customers to use their own forwarders due to possible complications. International freight is handled by case by case basis. Please contact olivia@redbonegames.com to discuss freight options.

How long will it take for my shipment to reach me?
If your item is in stock, UPS takes between 2-5 days to deliver nationwide. Please allow 1-2 business days for order processing.

Custom Orders:
If you have ordered a custom item, please allow 4-8 weeks for items to be shipped.

Am I eligible for a price break?
Discounts are offered to customers who make purchases in excess of $10,000.00. We do not discount products based off of order quantity.

Do I have to order a minimum?
Our minimums are based off the selling units of measure, i.e. Dozen (DZ), Each (EA), Gross (GR), and Hundreds (C).

Measurements Explained:
Dozen= 12
Gross= 144
Hundred= 100

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Have Questions?
Call Us: (636) 257-2322
Email Us: Redbone@Redbonegames.com

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2048 Rose Lane, Pacific MO, 63069
Phone: (636) 257-2322
Fax: (636) 257-2928
Email: RedBone@RedBoneGames.com

© 2022 RedBone Games Inc. All Rights Reserved.   |   Website by Off-Center Design

Shipping Delays

Hi there! Due to COVID-related supply shortages, some items are subject to shipping delays. We understand that this is highly inconvenient, and are doing our best with the situation. We are not able to mark out-of-stock items due to the unpredictable and ever-changing nature of the volume of product shipments we oversee. With that in mind, please order any must-have items as early as possible to allow plenty of time for shipping, as some products can take more than two weeks to ship.

These are truly unprecedented times, and we thank you so much for your continued support and understanding as we work through these times together.

—Redbone Games Management